Spark Care agent on the phone to a customer

Cisco Spark Care

Cloud customer care. Digital, reliable, and easy.

Administration
Using Cisco Spark
Control Hub.
Move quickly
Start helping customers in
about 15 minutes.
Customize
Tailor your message.
 
Desktop phone
Call customers directly from
the app.
Request voice callback
Customers can request a
voice callback.
Call to device
Handle calls right in your
browser.
Customer context
View and accept incoming contacts.
Reporting analytics
Review agent performance
and customer satisfaction.
Remote working locations
Allows agents to work
remotely, securely.
Encryption
Features AES-256, end-to-
end content encryption.
Data transfer
Protects both senders' and
receivers' content.
Cloud. 24/7 security
Offers 24x7 support on all paid accounts.