For the IT Buyer

Cisco Spark enables people to meet, message, share, whiteboard, and call in a way that is secure, meets legal, regulatory, and compliance mandates, and provides comprehensive business insights.

Cisco Spark Meetings, Messaging, Calling, and Care

Meetings

Cisco Spark brings people together to collaborate, discuss, and make decisions in instant and scheduled meetings. In-app audio and video calling pulls the people in your space together for a huddle, with one tap. Meetings powered by Cisco WebEx provide an even more productive meeting environment. All Cisco Spark Meetings allow screen sharing and a variety of tools for interactive creative work.

Basic Meetings


Instant meetings


Share video, screen share, and use interactive drawing and white boarding within the Cisco Spark app with up to 25 users. Just tap the Call activity circle to start your meeting. Anyone in the space can join or add guests from outside of the space.

Join from desktop, mobile or room device endpoints

Join a meeting in the Cisco Spark app from Cisco Spark Board, any Cisco Spark room device, or Cisco phones registered to Cisco Spark.

Simplified scheduling with @spark

With Hybrid Calendar Service, you can add @spark to your Microsoft Outlook invite to automatically create a new Cisco Spark space for all the people in your meeting. People can just click the link at the bottom of your invite to join.

Advanced Meetings (Summer 2017)


Instant meetings


Host meetings with Cisco WebEx and enjoy all the capabilities of a WebEx meeting. Share video and screen share with up to 200 people.

Join from any device

Join meetings from any browser, from desktop and mobile devices, on phones via the public switched telephone network (PSTN), from Cisco Spark room devices, Cisco phones registered to Cisco Spark, Microsoft Skype for Business endpoints, third-party standards-based video endpoints, and more.

Personal meeting room with a unique url

Each user gets a Personal Room with its own, customizable persistent URL and URI to make scheduling and joining meetings easy.

Simplified scheduling with @spark and @webex

Using Cisco Spark Hybrid Services makes it easier to schedule meetings and create Cisco Spark spaces. The Calendar Service in Advanced Meetings allows you to add @webex to your Microsoft Outlook invite, which automatically populates the body of your email invite with your Cisco WebEx meeting information.Users can also add @spark to their Microsoft Outlook invite, which will create a Cisco Spark space and add the meeting to that space.

Cisco Spark Board

The Cisco Spark Board is a touch-based, three-in-one collaboration device that combines wireless presentation, interactive digital white boarding, and video conferencing. It’s designed for rich team collaboration, securely connecting physical and virtual meeting spaces so that teams can work together any time before, during, and after meetings.

Messaging

The mobile-first Cisco Spark Messaging experience is designed to keep agile, remote teams connected in secure virtual work spaces. Persistent individual and group conversations with contextual file sharing allow people to jump in and contribute as time permits. Teams discuss, share, and make decisions on a rolling basis. Audio and video calling capabilities are right there in the app.


Teams


Create and name Cisco Spark spaces for individual projects or topics so users can find conversations easily.

Search and Filter

Do secure searches for information, files, people, teams, or spaces. Filter a search to limit it to specific spaces or specific people’s messages.

@Mention

Call attention to important messages by tagging a person’s name in the message. Prioritize for your own reading those messages someone has tagged for you.

Favorites

Prioritize important spaces by making them favorites. Then filter for favorite spaces for easy viewing.

Flags

Flag any message to make sure you view it later.

Filter view

Zero in on relevant information (unread messages, private messages, favorites, mentions, or flags).

Content preview

Preview files on any device, so you can view before downloading.

Content upload from mobile

Upload files stored in the cloud to Cisco Spark—from your mobile device.

Notifications

Receive notifications on all the devices you use for Cisco Spark. You can choose to be notified when a message is posted to a space in which you are mentioned, when you are added to a conversation, or when you receive a call. Tailor your notifications for individual spaces and teams. Turn them on and off as needed.

Security and encryption

Cisco Spark encrypts messages, files, and room names on your device before sending them to the cloud. Content arrives at our servers in encrypted form and is processed (data in use) and stored (data at rest) in its encrypted state until it is decrypted on the intended recipients’ devices.

Learn more

Space moderation and team moderation

When the teamwork is sensitive, lock spaces and assign moderators. Then only a moderator can add or remove people, edit the space name, or delete others’ messages and files. Moderators can also assign co-moderators.

Care Assistant (paid plans)

Cisco Spark's built-in Care Assistant automatically connects people to subject matter experts, making it ideal for internal support and help desks.

Languages supported

Cisco Spark Messaging supports multiple languages.

Calling

Cisco Spark Calling is built on a cloud-based phone service perfect for small to mid-size organizations, offering the benefits of traditional phone systems without the expense and complexity of on-premise deployment. Alternatively, connect your existing Cisco Unified Communications Manager call control infrastructure to your Cisco Spark service through Cisco Spark Hybrid Services. Our partners can help with your PSTN and other connectivity services.

Cisco Spark also offers a range of IP and video.

Learn more: Cisco Spark Hybrid Services

Features


Audio and video calls with internal and external participants


  • Make and receive audio calls from phones registered to your Cisco Spark service. Dial international, national, or local formats.
  • Make and receive internal video calls through registered phones, or within the app.
  • Place video calls to other businesses or people by dialing their SIP user/room identifier.

Calls from the Cisco Spark app

Make and answer your calls in the Cisco Spark app. When called, your phone and the app ring at the same time.

Apple iOS 10 integration

The Cisco Spark Call app for Apple iOS 10 tightly integrates with your Apple iPhone via Apple’s Callkit. Use the built-in dialer to make Cisco Spark calls.

Turn calls into meetings

Calling another Cisco Spark user automatically creates a Cisco Spark space for screen sharing, file sharing, and messaging.

Cisco Spark Phone—Cisco Spark app integration for desk phone control

Initiate, end, answer or decline a phone call using your Cisco Spark IP desk phone, by clicking a button from within the app.

My Cisco Spark portal for users

Customize your phone settings, generate a device activation (QR) code, and personalize call features such as single number reach, do not disturb, and call forward.

Directory-based dialing

Access and call corporate directory contacts from the Cisco Spark phone or app. Personal contacts on IP phones.

Personal contacts on IP phones

Add your personal contacts on Cisco Spark IP phones. Then add shortcuts to a local contact in your directory or call history.

Speed dials with status monitoring

Configure speed dials in your Cisco Spark IP phone. If you’re calling a Cisco Spark user, the line status is shown in the line key.

Single number reach

Give people a single number at which to reach you. Answer your calls on your desk or mobile phone.

Do not disturb

Turn off your ringer for incoming calls.

Decline a call with a message on Cisco IP phone 8800

Decline a call and send a Cisco Spark message (“Can I call you later?”) with the touch of a button.

Call hold and resume, with video

Let callers hear music with video while waiting for you.

Caller ID mapping

Set your Caller ID to display during a call. Choose to display your personal line or the official company number.

Shared lines

Configure a single phone or extension number for multiple users.

Multiple calls per Line

Receive eight simultaneous calls per line—ideal for receptionists and broadcast hunt groups.

Call forward

Forward your calls to any number you choose.

Call transfer

Transfer a call in progress to another person.

Call park

Put phones in common areas such lobbies (for assistance) or classrooms.

Ad-hoc video conferencing

Initiate an unscheduled audio or video call with up to two other parties.

Emergency services dialing

Dial emergency services (911 in U.S.). Providing your organization, phone number, and device is supported, so that the emergency service has your address and callback number.

Hunt groups

Configure a collection of telephone numbers to ring in a specific order based upon a ringing algorithm. Monitor your login status through a line key.

Auto Attendant or virtual receptionist

Set Auto Attendant to greet callers and route them to employees or departments. Includes time-of-day routing with time-zone support, holidays, route-to actions, and submenus.

Message waiting indicator

You’ll be notified by the message waiting indicator (MWI) when you have unheard voicemail.

Voicemail and voicemail to email

Check voicemail from any phone. Your voicemail follows you so you can listen and respond promptly. You can also receive an email with the audio file as an attachment.

Cisco Spark Care Callback (add-on)

Cisco Spark Care is a digital customer care solution for help desks and small teams. Groups like these can use Cisco Spark Care to support external or internal customers via web chat and call-backs. Spark Care requires an additional license.

Learn more about Cisco Spark Care

Cisco Spark Calling administrative features


Manage telephone (DID) numbers


Get a visual aid of the mapping between DIDs, users, and extension numbers.

Company Number configuration

Designate a telephone number as your company number. Use it as a Caller ID option for any user dialing out from the company.

Multiple extension number ranges

Configure multiple extension ranges for your users’ extensions.

Variable length extension number

Configure your system extension numbers with 3-5 digits.

Dialing restrictions

Enable company or individual users to dial national, premium, or international numbers. Department and lobby phone configuration.

Department and lobby phone configuration

Put phones in common areas such as lobbies (for assistance) or classrooms.

Display local time with format configuration.

Maintain your company time zone, and separately configure local time on a per-device basis—ideal for remote workers. Choose between 12 or 24-hour format.

Preferred language settings

Set up a preferred language for your users to interact with their phones and my.ciscospark.com portal. Languages supported: English (U.S. and U.K.), Spanish (for Latin America), French (Canada).

Defer phone upgrades

Users will be notified on the phone when an upgrade is available. You can defer a phone upgrade until you are ready.

Department and lobby phones

Place phones in common areas (places), e.g., for lobby assistance, classrooms, etc.

Care

Cisco Spark Care is a digital customer support solution for help desks and small teams. It enables connected digital experiences by supporting customer care teams that want to deliver contextual, continuous, and capability-rich journeys to external or internal customers.

Cisco Spark Care can quickly be embedded on your website to offer chat and callback services. Cisco Spark Care includes a customer care agent workspace and integrated reporting with customer feedback to improve help desk productivity and effectiveness.

Cisco Spark Care is offered as part of Cisco Spark, with integrated administration and enterprise-class security.

Learn more about Cisco Spark Care

Features


Chat – Your customers can interact with agents via a chat area on your website. This includes


  • Chat office hours.
  • Customized messaging and branding.
  • Customizable prompting of information from the customer before the chat.
  • Customer satisfaction scoring.

Voice callback – Customers on your website can request a voice callback.

Note that voice callback availability is restricted to countries in which Cisco Spark Call service is provided.

Customer context

  • Context service – Agents can view a history of the customer’s previous interactions.
  • Customer profile – Agents can see available profile information.

Routing

Selection by agents – Pick routing of incoming contacts (chat, calls).

Agent support

  • Features desktop agent workspace.
  • Includes remote-agent support.
  • Offers per-agent chat capacity for up to 5 concurrent chat sessions.
  • Includes simultaneously handle call and chat sessions.

Reporting

  • Review agent individual and team performance.
  • Check customer satisfaction and handled contacts.

Cisco Spark PSTN Preferred Media Partner Ecosystem

Cisco Spark service does not include PSTN services. Customers need to purchase PSTN services from a third-party provider listed below. Our partners can provide PSTN local, long-distance, and direct-inward-dial services.


Intelepeer (USA)


PSTN voice services fully integrated with Cisco Spark calling for a complete business calling solution.

Visit Intelepeer

TATA Communications (USA)

Global SIP Connect for Cisco Spark calling offers a suite of basic PSTN calling features with a single flat rate for domestic calls. This enables smaller businesses to access Tata Communications’ worldwide network and international calling rates that were previously only available to the largest multinational enterprises.

Visit TATA Communications

Thinktel (Canada)

As the first PSTN provider for Cisco Spark in Canada, ThinkTel voice services are directly integrated with Cisco Spark Calling, delivering effective collaboration through seamless integration for employees, customers, and stakeholders.

Visit Thinktel

Supported devices and applications for Cisco Spark


Cisco Spark app


  • Android Smartphones––Jellybean 4.1 and later
  • iPhone and iPad––iOS 9.0 and later
  • Mac––OS X Maverick 10.10 and later on a supported Mac
  • Web––Google Chrome (latest), Mozilla Firefox (latest), Internet Explorer 11
  • Note Cisco Spark calling is available only on Mozilla Firefox.
  • Windows PCs––Windows 7 and later

Cisco Spark Room devices

  • Cisco Spark Board
  • Cisco TelePresence SX10 Quick Set
  • Cisco TelePresence SX20 Quick Set
  • Cisco TelePresence SX80 Codec
  • Cisco TelePresence MX200 G2
  • Cisco TelePresence MX300 G2
  • Cisco TelePresence MX700
  • Cisco TelePresence MX800
  • Cisco Spark Board

Desktop devices and IP and video IP phones (desk phones)*

  • Cisco DX70
  • Cisco DX80
  • Cisco IP Phone 7811, 7821, 7841, 7861
  • Cisco IP Phone 8811, 8841, 8845, 8851, 8861, 8865

* Cisco IP Phone models 8821 and 8831 are not supported

Desktop IP Conference Phone

Cisco IP Conference Phone 7832

Analog Telephone Adapter

Cisco Analog Telephone Adapter 190 SC

Phone accessories

  • Key expansion modules: add buttons to your phone
  • Add line keys for additional functionality––ideal for admin assistants.
  • Supported on 8851, 8861, 8865 Phones.

Cisco Cloud Collaboration Management

By using Cisco Cloud Collaboration Management (Cisco CCM), administrators can provision, manage, and analyze the entire Cisco Spark experience (meetings, messaging, and calling).


Centralized, web-based administration and management


Offers a single, web-based tool to provision and manage users, entitlements, devices, and global and granular configurations for all Cisco Spark services.

Single sign-on (SSO)

End-users can access Cisco Spark using their company’s credential for increased efficiency and simplified security. Cisco Spark supports integration with identity providers using the Security Assertion Markup Language (SAML) 2.0 and Open Authorization (OAuth) 2.0 protocols, including integrations with ADFS2.0 and 3.0, Google Apps, Okta, Microsoft Azure AD, Shibboleth, and more.

User synchronization with Microsoft Active Directory

Simplify user provisioning, management, and termination by synchronizing with your company Microsoft Active Directory.

Alternatively, you can provision users through email addresses and CSV upload.

Programmatic APIs for user provisioning and management

Cisco Spark for Developers includes administration APIs to programmatically provision and manage one user or the entire organization.

Learn more

Role-based access control (RBAC)

Enhance security by setting role-based access for different personas in your organization, such as full administrators, support administrators, and end-users.

First-time wizard

Follow easy steps to set up Cisco Spark services, SSO, directory integration, adding users, and assigning entitlements.

External health portal

Features status and performance monitoring, including the ability to be notified by email, Short Message Service (SMS), or a feed of service maintenance and incidents.

Online help and knowledge base

Provides easy access to all of the knowledge base for the entire Cisco Spark service.

Branding

Enables organizations to brand their end-users’ Cisco Spark experience.

End-user self-care portal

Reduce IT overhead by enabling end-users to customize their own phone settings, generate codes for device activation, and personalize DND, SNR, and call forwarding.

Cisco Spark Reporting

Using Cisco Cloud Collaboration Management, you can access a dashboard of usage reports to help you measure consumption—promoting adoption and engagement. Example reports include:


Total Cisco Spark Spaces Report


Track the total number of spaces your users are participating in each month.

Active Users Report

Monitor the number of users actively using the Cisco Spark app. An active user is someone who has sent a message or made a call this week.

Files Shared Report

Track the number and size of files shared in the previous month.

Registered Endpoints Report

Get a quick view of how many devices and applications have been activated in the last week.

Device Media Quality Report

Based on packet loss, Cisco Spark grades the quality of your audio and video calls as good, fair, or poor.

Call Metrics Report

Review the number of calls that users have made during the previous week.

Connection tests

Run a health check from Cisco Spark or perform the Cisco Spark Network test (Mozilla Firefox or Google Chrome).

Cisco Spark Security


End-to-end encryption of content


Cisco Spark uses industry-leading encryption to ensure that Cisco Spark messages, files, and all content remains confidential, available, and secure at all times.

The Cisco Spark app encrypts your data before it leaves your device. Data stays encrypted when it's in transit to our cloud servers, when we process your data (data in-use), and when we store it (data at-rest).

Encryption of all content is done using dynamic keys from the key management server (KMS). The KMS is responsible for creating, storing, authorizing, and providing access to the encryption keys that the Cisco Spark application uses for encrypting and decrypting content.

Encryption in transit

We use Secure HTTP (HTTPS) to encrypt data in transit between your device and our servers, which protects the identities of the senders and receivers of the encrypted content.

HTTPS is also used to protect data in transit from or to Cisco Cloud Collaboration Management.

All media in Cisco Spark, such as voice, video, desktop share, and white boarding are transmitted using Secure Real-Time Transport Protocol (SRTP is defined in RFC 3711). Currently, the Cisco Spark Platform decrypts real-time media for mixing, distribution, and public switched telephone network (PSTN) trunking and demarcation purposes.

Authorization and authentication

Only people who have successfully authenticated with our service can view messages and files in Cisco Spark spaces. Unauthorized people who try accessing the URL of a space can’t see what has been shared.

Cisco Spark Hybrid Data Security (Summer  2017)

Enterprise customers who want more control over the keys that encrypt their content can choose to deploy the Cisco Spark key management server (KMS) on their premise.

When choosing this deployment model, Cisco Spark will also provision other services that require temporary access to keys, such as the “search indexer” that enables search on encrypted data, and the “compliance module” that facilitates eDiscovery activities.

The on-premise deployment of these three components is referred to as the Cisco Spark Hybrid Data Security module.

The upcoming Hybrid Data Security limited availability release will include:

  • On-premise deployment of the Hybrid Data Security module (KMS, search indexer and compliance module) through Cisco Cloud Collaboration Management (CCM).
  • The ability to use your own database for the storage of Cisco Spark keys.
  • Auto-upgrades, alerts, and notifications.
  • Local audit logs of the access to keys.

Compliance with legal and regulatory obligations


Search and extraction console (Spring 2017)


Cisco Spark compliance administrators with sufficient access privileges can query Cisco Spark for content in the spaces they own and download the results in the form of a JSON or CSV file. Results can be imported into Microsoft Excel or full eDiscovery software for further processing.

Search is based on space ID, email ID, and keywords in text messages and files. Cisco Spark produces a report in JSON format that includes all activities, text messages, file information, and contextual data such as timestamps, space IDs, participant IDs, etc. Files (pictures, Office documents, PDFs, etc.) are also attached in their original format.

Results can be imported into a spreadsheet or full eDiscovery software for further processing.

Flexible retention policy for content (Summer 2017)

Administrators can define in Cisco Cloud Collaboration Management (CCM) how long content is to be stored in all the Cisco Spark spaces owned by the organization.

Cisco Spark will purge messages, files, and whiteboards when their timestamps match the retention limit.

Users can view the retention policy of Cisco Spark spaces in which they are participating by accessing the information icon.

Event API for data loss prevention (Spring 2017)

The Cisco Spark event API provides a stream of events and content that enables organizations to monitor and correct user behavior, including deleting text messages and files.

Using the Cisco Spark Event API, Cisco Spark can integrate with your cloud access security broker (CASB), data loss prevention system (DLP), archival platform, or eDiscovery software.